Why is the City of Holdfast Bay undertaking this review of customer experience?

    For the City of Holdfast Bay, we aim to create a culture where delivering exceptional customer experiences becomes the norm or the “way of life” for all employees.

    The Customer Experience Strategy aims to ensure that all managers and staff at Holdfast Bay are equipped to implement a high quality service based on positive consistency, accountability and sustainability.

    What will happen to my feedback?

    Your feedback is imperative to the structure of how you would like to do business with us now and into the future. It will shape the strategy around customer desires, needs and processes and assist in the development of key measures, and standards.

    Who can I contact?

    Enquiries can be directed to:

    Jo Miller-Robinson, Customer Experience Manager,
    City of Holdfast Bay
    Email: mail@holdfast.sa.gov.au
    Telephone: 8229 9999